Privacy Policy.

Who we are

Space Studio is a hair studio based in Dundee, Scotland. We are responsible for deciding how and why your personal information is collected and used.

What information we collect

Depending on how you interact with us, we may collect information such as your name, email address, telephone number and information you provide when making an enquiry or booking an appointment.

We may also collect technical information when you use our website, such as your IP address, browser type, device information and information about how you use our website.

We only collect information that is relevant to the purposes for which we need it.

How we collect your information

We may collect personal information when you:

• Contact us by email or through our website.
• Make or enquire about an appointment.
• Communicate with us through social media.
• Subscribe to receive communications from us.
• Browse or interact with our website.

How we use your information

We may use your personal information to:

• Respond to enquiries and requests.
• Manage and communicate with you about appointments.
• Provide and administer our services.
• Respond to messages and correspondence.
• Improve our website and services.
• Understand how visitors use our website.
• Send marketing communications where you have agreed to receive them.
• Meet our legal and regulatory obligations.
• Protect the security of our website and business.

Our lawful basis for using your information

Data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

• Contract: where processing is necessary to provide a service or manage an appointment you have requested.
• Legitimate interests: where processing is necessary for the effective operation, management and improvement of our business, provided that these interests do not override your rights and interests.
• Consent: where you have given us permission to use your information for a specific purpose, such as certain marketing communications or non-essential analytics.
• Legal obligation: where we are required to process or retain information to comply with a legal or regulatory requirement.

Google Analytics

We may use Google Analytics to understand how visitors use our website. This may include information about the pages you visit, how you arrived at our website, how long you spend on the website and information about your device and browser.

Google Analytics uses cookies and similar technologies. Where required, we will seek your consent before using non-essential analytics cookies.

For more information about cookies used on our website, please see our Cookie Policy .

Marketing communications

We may occasionally send marketing or promotional communications where you have provided your consent or where another lawful basis permits us to do so.

You can ask us to stop sending marketing communications at any time by contacting us using the details below.

Who we share your information with

We do not sell your personal information.

Where necessary to operate our website and business, we may share information with trusted service providers who process information on our behalf.

Depending on the services used by Space Studio, these may include website hosting providers, website analytics providers, booking or appointment platforms, email providers and other technology providers.

We may also disclose information where required to do so by law or where necessary to protect our legal rights, property or the safety of individuals.

How long we keep your information

We only keep personal information for as long as we need it for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

How we protect your information

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, you have rights under data protection law in relation to your personal information.

• The right to access the personal information we hold about you.
• The right to ask us to correct inaccurate or incomplete information.
• The right to ask us to delete your personal information in certain circumstances.
• The right to ask us to restrict how we use your information in certain circumstances.
• The right to object to certain types of processing.
• The right to withdraw consent where we rely on consent as our lawful basis.

If you would like to exercise any of these rights, please contact us using the details below.

Complaints

If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can find information about making a complaint on the ICO website .

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, the way we process personal information or applicable legal requirements.

Any updated version will be published on this page.

Contact us

If you have any questions about this Privacy Policy, your personal information or how we use it, please contact us.